Privacy Policy
Effective Date: 03.07.2025
This Privacy Policy outlines how Husqvarna Viking Australia (“we”, “us”, “our”) collects, uses, discloses and protects your personal information, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
1. Who We Are
This website (www.husqvarnaviking-australia.com.au) is operated by Blessington Pty Ltd (ABN 71 083 060 271), the authorised distributor of Husqvarna Viking in Australia.
For any privacy-related concerns, please contact us at:
Email: [email protected]
Postal Address: Unit 17, 167 Prospect Highway, Seven Hills NSW 2147, Australia
2. What Personal Information We Collect
The types of personal information we may collect include:
- Full name
- Email address
- Phone number and mobile number
- Postal and billing address
- Purchase history and product preferences
- Payment and transaction details (processed securely via third-party providers)
- Communications and feedback
- Device, IP address, and browsing behaviour on our website
- Information provided through promotions, competitions, or surveys
We may also collect sensitive information with your consent, if required by law or for the provision of specific services.
3. How We Collect Your Information
We collect your personal information through:
- Our website forms, product registration, checkout, and account creation
- Email or phone communications with our team
- SMS marketing sign-ups
- Social media interactions
- Events, trade shows, or customer service enquiries
- Cookies and tracking technologies (see Section 8)
4. Why We Collect Your Information
We collect and use your personal information for purposes including:
- Processing orders and payments
- Delivering products and services
- Providing customer support
- Sending order confirmations and updates
- Managing warranties and product registration
- Sending marketing communications (including email and SMS, with your consent)
- Conducting promotions and competitions
- Improving website functionality and user experience
- Complying with legal and regulatory obligations
5. SMS Marketing
If you opt in to receive SMS communications from Husqvarna Viking Australia, you consent to receive recurring text messages including promotional content, sales alerts, order notifications, and personalised offers.
- Message frequency may vary.
- Message and data rates may apply depending on your mobile plan.
You can opt out at any time by replying STOP to any SMS or contacting us at [email protected].
We do not share your mobile number with third parties for their marketing purposes.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Our authorised service providers (e.g., couriers, payment gateways, SMS/email platforms)
- Our internal staff and sales representatives
- Regulatory authorities if required by law
- Third parties with your consent or as otherwise permitted under the Privacy Act
We do not sell your personal information to any third parties.
7. Data Storage and Security
We store your information in secure systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
Data may be stored on secure servers located in Australia or overseas. Where data is transferred outside Australia, we ensure appropriate data protection standards are in place.
8. Cookies and Website Analytics
Our website uses cookies and third-party tools such as Google Analytics to track usage, improve functionality, and personalise your experience. You can manage your cookie preferences through your browser settings.
9. Access and Correction
You may request access to or correction of your personal information held by us by contacting our Privacy Officer at [email protected]. We will respond to your request within a reasonable timeframe.
10. Complaints
If you have a privacy-related concern or complaint, please contact us at the email address above. We will investigate your complaint and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our business operations. All changes will be posted on this page with the effective date updated accordingly.
Husqvarna Viking Australia
Locked Bag 40 Lisarow NSW 2252
Website: www.husqvarnaviking-australia.com.au
Phone: (02) 4337 3737
